Thank you for shopping on ribbonrove.com. Our online store offers unique fashion designs designed by a team of designers, backed by high-quality fabrics, materials, and reliable production methods. Our quality assurance team checks and ensures that each product is in the best condition before packaging and sending to customers. Customer satisfaction is our top priority. If you are not satisfied with the purchased product, please do not worry, you can apply for a return and refund from us. Please contact our customer service team in advance, and we will provide assistance for you. Thank you for choosing ribbonrove.
Exchange Policy:
—For orders that have not yet been shipped: If your order has not been shipped yet and you wish to change to a different color or size, as long as there is stock, you can contact our customer service team to make the changes. (Only the same product can be exchanged, other products cannot be exchanged).
—For shipped orders * *: If your order has been shipped, you can contact our customer service team to apply for a return after receiving the product. Then you can reorder from us to minimize your waiting time. This can shorten your waiting time and ensure that the product is still in stock.
—For orders exceeding $69, we will bear the shipping cost of the new product. Customers only need to return the original product at their own expense. For orders below $69, customers are responsible for all shipping costs related to the exchange.
Return Policy:
—14 day return policy: If you are interested in [email protected] If you are not satisfied with the purchased product, you can apply for a return and refund within 14 days after receiving the item. In order to qualify for return, your product must be in the same condition as when you received it, not worn or used, and the label must be intact and undamaged. The return package must be sent out within 7 days after submitting the return request, and the logistics tracking number must be provided to customer service. If the deadline is exceeded, your return request will be automatically cancelled.
—Specific conditions for return: Please check your order upon receipt. If there are any defects, damages, or incorrect items received, please contact us immediately and provide photos so that we can evaluate the issue and provide you with the best solution as soon as possible.
—If the customer requests a return due to non product quality issues, they will be responsible for the return shipping cost to the warehouse.
Notes:
—Please note that the following situations are not considered quality issues:
- Loose threads, burrs, thickness, tactile sensation, and/or differences in display color;
- Dissatisfaction with the style and/or color, as well as changes in personal taste and preferences;
- Damage caused by improper use, washing, maintenance, self repair, modification or other human factors;
- Return due to size issues.
Return address (please note):
—Any address on the package is not accepted as a return address. Packages returned to unauthorized return addresses will not be refunded. If you need a refund or return, please contact our customer service team（ [email protected] ）Obtain the correct return address before sending the return package.
Return package tracking:
—After sending out the return package, please send us a photo of the package via email. Once received and processed, we will contact you. Ensure that you send us a traceable tracking number so that it can safely and promptly reach us.
cancellation of order:
—If you want to cancel your order and it has not been shipped yet, you can contact our customer service team and we will reply to your request as soon as possible. Please note that if the order has already been shipped, we will not accept any cancellations. Thank you for your understanding.
Refund Policy:
—For orders that have been cancelled and not yet shipped, refunds will be returned to your original payment account within 3-15 business days.
—For return orders, we will immediately apply for a refund for you after receiving the return package and checking the condition of the product you returned. The refund will be returned to your original payment account within 3-8 working days.
Contact us:
If you have any other questions/concerns, please contact us via email.
E-mail: [email protected] Thank you for your patience. We are committed to providing you with a worry free shopping experience.